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- PBX BETA Info
Overview Each PBX has its own subdomain/hostname which is used for all connections to it such as logging in, accessing the control panel, SIP registrations, etc. Every function within the PBX is assigned an extension. Every extension within your PB... Read More
- Grandstream HT701 / HT702 Installation Guide
Connecting Your VOIPo Adapter (Grandstream HT701 / HT702) To begin using your new VOIPo service, simply connect the VOIPo adapter to your internet connection. 1) Phone - Plug your tele... Read More
- Shipping policies
For normal residential/small business accounts, devices will be shipped within 7-10 days of the order. Our normal shipping time is 7-10 days. We ship using USPS (2-3 day). Once you receive the shipping e-mail with tracking number, that m... Read More
- What is the rollover line or 2nd line on the adapter?
A 2nd line rollover is not another telephone number. The VOIPo phone adapter that you receive has two phone line ports for you to utilize. By default, the 2nd port is a rollover of the first line port configured with the same phone number but just co... Read More
- How do I order the Virtual Fax Service?
VOIPo provides a virtual fax service for customers who wish to have a fax line. To order this service please do the following from your vPanel Account Management Tool (account.voipo.com): 1) Click on Feature... Read More
- What is a Virtual Number?
You're able to add additional phone numbers to your account from any cities/rate centers that VOIPo offers service in. These numbers simply point to your primary number established with VOIPo. This is especially useful if you want to have a pres... Read More
- What is E-911?
E-911 stands for Enhanced 911. This service is provided where available as a VOIPo customer. When you place a call to 911 your information is sent to the nearest Public Safety Answering Point (PSAP). With E-911, operators no longer need to ask ... Read More
- Does VOIPo offer BYOD (Bring Your Own Device) service?
While VOIPo does not offer a separate BYOD plan, BYOD credentials are generated once you register your official VOIPo device. To retrieve your BYOD credentials for your own equipment: 1)... Read More
- Can I port my toll-free number to VOIPo?
Yes, VOIPo offers the option of porting in your toll-free number. For a detailed guide on how to port your telephone number, please visit our Number Porting Article.... Read More
- Am I able to transfer my cell phone number to VOIPo?
We are able to port your existing wireless number at no additional cost. Please note that the process will take 1-2 weeks, and in extreme scenarios it may take up to 45 days.... Read More
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